Yes. We are the official reseller of Ledger,(https://c0a81bd6-14b2-4397-be71-3e1e2deec198.usrfiles.com/ugd/c0a81b_eff1601a559240838dbeffe6316dea91.pdf) Tangem,(https://tangem.com/en/partnership/) and OneKey.(https://help.onekey.so/en/articles/11461258-onekey-reseller-network#h_01H98J3VYZW6M4Y2X5XB8TEA86) All products sold in our store are 100% genuine and brand new, sourced directly from official channels.

No. All wallets are brand new and have never been activated. Customers must complete the setup and wallet creation process themselves.

Absolutely not. We never have access to your recovery phrase, private keys, or wallet information. You are solely responsible for generating and securely storing your recovery phrase.

No. For security reasons, no one can recover a lost recovery phrase, including us or the wallet manufacturer. Please store your recovery phrase securely and offline.